Your first burn is the most important as it creates a ‘memory’ for the life of the candle. On your initial burn allow approximately 2 to 3 hours (no less than 1 hour and no more than 4 hours) and ensure the wax melts all the way to the edge of the jar. Follow this process for every burn and it will prevent tunnelling.
The deeper the 'melt pool' the stronger the fragrance. Aim for a 1/4-inch pool.
Don’t leave your candle in direct sun light as this can change the colour from a crisp white to an off-colour yellow. While this doesn’t impact the burn of the candle in any way, it just doesn’t look as pretty. We have found this is most common with the caramel + vanilla fragrance.
If you find there is black soot on the side of the jar, wait for the candle to cool and wipe away with a damp cloth.
Keep candle away from vents, fans and windows as they impact burn quality.
When not in use ensure to place the lid back on to avoid dust build up.
Trim your wick before every burn to 1/4-inch, this helps maintain an even and clean burn and prevent that carbon looking ball, which can send sparks and soot everywhere. A wicker trimmer is the best tool for this.
If you are burning a bamboo wick light the wick all the way across and follow the same burning process as a regular candle. Do not trim the wick with a trimmer. It should not need trimming but if you feel like it does, then pinch off the black wispy bits on the wick and light. If you are finding it hard to keep the wick alight pour away a small amount of wax that has melted close to the wick to allow depth near the wick for it burn.
Never leave a candle burning unattended.
Leave around 1-2 cm of wax un-melted at the bottom of the jar (to prevent the glass from smashing).
Ensure the surface you are burning a candle on is heat resistant.
Keep away from anything that can catch alight.
Keep away from small hands and paws.
Do not use water to extinguish a candle. Blow out gently or use a candle snuffer.
Do not handle a burning candle, extinguish, allow to set and cool, then move.
Boil hot water and pour into jars.
Wait 3 - 4 hours and the wax will rise and set.
Once the water is cool and the wax is set, scoop out the wax. Remove the wick tab at the bottom of the jar.
Repeat this process if necessary, then wash out with warm soapy water and wipe out with paper towel.
Do not pour water and wax down the sink when it is still hot, as it will clog the drain.